Our Projects

Contact delivers and evolves a range of initiatives in the community including the

  • Design and delivery of innovative professional support resourcing projects and programs specifically developed for isolated families, child and family services, community agencies and educators in rural and remote communities;
  • Evolution of new service delivery models to respond to identified child family and community need
  • Promotion, support and advocacy for isolated children, families and communities;
  • Delivery of successful assistance, lobbying and representation on behalf of isolated children, families and communities.

Key activities include:

  • Telephone support
  • Mail out resources
  • Field trips to rural and remote areas
  • Activity Days, Discussion Days and Link-up Days
  • Responding to identified child , family and community needs ,financial and resourcing requirements and supporting development of new services and links
  • Co-ordination of essential training and support initiatives
  • Initiation and support for child, family and community related research
  • Production of specialised reports and documents
  • Providing relevant information and expert advice to Government and relevant agencies
  • Producing print and other media related to children and families
  • Major project sponsorship and co-ordination
  • Catalyst for establishment of new programs and services
  • Utilising extensive networks, experience and established strategies to assist community

Current Contact initiatives include:

  • Building Links Project
  • Contact Children’s Mobile Service
  • Community and Who To Contact Directories
  • RuralCONNECT
  • Skilling Rural Children’s Services

Contact Children’s Mobile Service

There are still many remote areas in Australia where services that could support children and their families are not available. Philanthropic funding is enabling the development of the Contact Children’s Mobile Service (CCMs), based in Alice Springs. This service aims to provide a range of child and family programs to the Ti Tree and Utopia Homelands regions for Aboriginal and non-Aboriginal families.


  • By working to ensure the Mobile uses models of service delivery and engagement that respect Aboriginal self-determination;
  • By consultation and community participation in the design, development and delivery of the service;
  • By being respectful of the unique collective and cultural rights of Aboriginal children; and
  • By being grounded in the context, values and needs of the communities it serves.

Funded by The Yulgilbar Foundation and the Tim Fairfax Family Foundation

Evaluation of the Contact Children’s Mobile

Contact Inc. uses processes as appropriate to ensure our programs are grounded on a base of strong evidence, with evaluative measures put in place to inform continuous program improvement. Menzies School of Health Research has been contracted to interdependently evaluate the Contact Children’s Mobile Service from inception. This evaluation is designed to assist to improve program design and delivery


  • By supporting Contact Inc. to develop a service that is responsive to local needs with clear program goals, activities and intended outcomes;
  • By evaluating the processes used to establish and implement the program; and
  • By measuring the extent to which the Mobile achieves its intended outcomes and the conditions under which strong outcomes are best achieved.

Funded by FaHCSIA

Griffith Links

The Riverina area of NSW has many isolated families from culturally and linguistically diverse (CALD) backgrounds. This project is encouraging CALD families with children living in Griffith to be more confident and connected to the community.


  • By investigating setting up a mothers group to link CALD families to child and family agencies;
  • By developing a catalogue of resources for children and families in the key community languages in Griffith;
  • By providing CALD parent resources for parents in places where families go, like the Griffith library;
  • By working with other organisations to ensure that local children’s services have access to experienced bicultural workers to assist in the inclusion of CALD children; and
  • By working towards ensuring CALD children in the area have a smooth transition to school.

Funded by Families NSW

Bogan Links

Families in the Bogan, Warren, Coonamble, Lachlan and Narromine Local Government areas may not be always know about the child and family services that are available to them in the region.

Working with child and family services such as the Bogan Bush Mobile service, this project is assisting rural and remote families to further develop connections with available regional child and family services to help meet their needs.


  • By working with the Mobile to connect rural and remote families to appropriate child and family services;
  • By consulting with families and others in the community to determine family needs ;
  • By maintaining a community register to record new and emerging needs;
  • By addressing service in partnership with the Mobile and other services; and
  • By further promoting existing child and family services in the area.

Funded by FaHCSIA

Skilling Rural Children’s Services

The Skilling Rural Children’s Services program offers a range of supports to rural and remote children’s services to assist educators in these services to obtain necessary children’s services qualifications. The program operated in the Lachlan Shire in 2011 and may be offered in the Forbes Shire in 2012.


  • By building educators skills to achieve the requirements of the National Quality Framework;
  • By bringing professional development and supports to the educators through a range of means including online, webinar training and mentoring options.

Funded by the Tim Fairfax Family Foundation and Barrick Cowal

Preschool and Schools Packs

Since 2005, Contact Inc. has organised and distributed over 10,000 preschool and school packs to young children in rural and remote communities affected by the ongoing effects of drought, natural disasters or other circumstances such as major employment losses in a community. Packs are distributed directly to children and families by local and regional organisations.


  • By seeking advice from local and regional organisations about identified need in their regions;
  • By distributing packs directly to the children and their families through these local agencies and organisations.

Funded by the Rural Education Program through the Foundation for Rural and Regional Renewal and OfficeMax

Financial Tools Project

In partnership with Families At Work and Network of Community Activities, this project has developed a range of financial management tools and delivers professional development as well as individualised financial management supports to Australian Government-approved children’s services in NSW.

Funded by DEEWR through Children’s Services Central


Keep in contact with Contact